Integrity Garage Door Repair

The Most Trusted and Experienced Name for Garage Door Repair and Replacement in Hampton!

Integrity Garage Door Repair is an independently owned garage door repair company that specializes in repairing and replacing garage door. The company has been serving the residents of Hampton, VA for many years. Integrity Garage Door Repair is well-known for its top-notch customer service.

Integrity Garage Door Repair, Inc., Garage Doors, Virginia Beach, VAIntegrity Garage Door Repair, Inc., Garage Doors, Virginia Beach, VA

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Troubleshooting a Garage Door That Won't Open or Close

Whether it’s early in the morning as you’re heading off to work or late at night when you’re pulling into the driveway after a long day, nothing is more frustrating than a garage door that refuses to budge. Thankfully, most issues with garage doors in Hampton are relatively simple to diagnose and fix. 

As a local garage door repair company, we’ve seen just about every problem under the sun. In this blog post, we’ll share some common reasons why your garage door may not be operating properly and steps you can take to troubleshoot the issue yourself before calling a professional.

Garage Door Repair

Reason #1: Broken Springs

The springs that help your garage door open and close are under high tension and are one of the most frequent causes of failure. Over time, the metal springs will fatigue and eventually snap. When this happens, the door will become very difficult or impossible to open and close manually. To check your springs, simply try to lift the door by hand – if it feels much heavier than usual or uneven, the springs likely need replacing. We recommend hiring a pro to replace garage door springs due to the danger of working with high-tension equipment.

Reason #2: Faulty Opener

If your garage door won’t open or close when using the wall-mounted garage door opener button but can be operated manually, the issue is likely with the electric motor or related components. First, check that the power cord for the opener is securely plugged into the wall outlet. Then, press the wall-mounted button to start the motor – listen closely, you may hear a buzzing or grinding noise indicating the motor needs servicing. Clean the electric eye safety sensors located near the floor on each side of the door as a clogged lens can prevent the opener from functioning properly as well.

Reason #3: Broken Cables or Pulleys

The system of pulleys and steel cables that connect your garage door to the opener motor are another common area for wear and failure over the years. Look for frayed or snapped cables, loose or worn pulleys, dents in the tracks or other signs of excess stress and movement. If you notice any cables that look ready to break, don’t try to operate the door until they can be replaced. Worn pulleys may also cause the door to get stuck halfway. Pulleys and cables are relatively easy for most homeowners to replace on their own.

Reason #4: Loose or Bent Tracks

The tracks that guide your garage door up and down need to be straight and tightly secured to allow for smooth operation. Over time, normal use can cause the metal tracks to loosen from vibrations or bend out of alignment which causes binding of the rollers. Inspect the full length of both tracks for any kinks, gaps or low spots which need adjusting. Correct any issues before further damage occurs. Tracks can often be fixed by carefully bending them back into position and tightening any loose mounting hardware.

Reason #5: Debris or Detritus in the Tracks

It’s easy for all sorts of clutter to accumulate inside garage tracks like tree branches, toys, cardboard or other debris that gets blown or swept in. This junk can jam the wheels and prevent the door from rolling smoothly. Inspect tracks closely and clear out any obstructions so rollers can glide freely again. Also check for dirt, grime or rust build up which acts like sandpaper on wheels – clean tracks thoroughly with a brush or air compressor.

Troubleshooting Tips

Here are a few simple steps you can take to troubleshoot your garage door before calling a professional:

Check the Sensors – Make sure the electric eye sensors mounted near the floor on either side of the door are clean and unobstructed. Dirty or blocked sensors will prevent the opener from closing the door all the way.

Lubricate Moving Parts – Sparingly apply lithium grease to rollers, hinges, pulleys and other friction points. This will help reduce noise and keep everything gliding freely.

Test the Emergency Release – The emergency release cord dangling from the garage door opener can be used to manually detach the door from the motor for opening when power is out. Pull to ensure it disengages properly.

Inspect Cables and Springs – Look for signs of wear like fraying, kinking, or broken strands that indicate full replacement may be needed. Do not try to fix broken springs yourself.

Adjust or Replace Loose Hardware – Over time, screws and bolts holding tracks, hinges and other fittings may vibrate loose requiring tightening. Replace any damaged or badly rusted hardware.

When to Call a Professional

While minor garage door issues can certainly be fixed at home, there are times when it’s best to contact a certified technician like Integrity Garage Door Repair. Signs it may be time to schedule a professional service call include:

  • The door has become extremely difficult or impossible to open/close manually
  • There are strange sounds like screeching or banging coming from the tracks or springs
  • Attempted home repairs have not resolved the operational problem
  • There is evidence of previous damage, dents or crashes requiring realignment
  • Adjustments to the opener or door balance seem to have no effect
  • Springs are frayed, broken or out of tension needing replaced

Our team of trained technicians has the special tools and expertise to properly diagnose even complex issues. We can have your garage door up and running safely again in no time!

Common Garage Door Repair Questions

Here are answers to some frequently asked questions:


High-quality torsion springs for residential garage doors typically last between 5-10 years with regular use. Steel springs are under constant tension and stress which causes metal fatigue over thousands of open/close cycles. Signs of spring failure include doors that are suddenly very hard to open or don’t fully close on their own.

The cost to replace a set of torsion springs for a single-car garage door usually ranges between $200-450 depending on your location and brand selected. A professional installation is recommended as springs hold extreme tension and improper handling can cause injury. Many companies like ours offer spring repair/replacement service for a flat, affordable rate.